Deep Living After Sales Support
A Deep Living product warranty is for five (5) years from the handover of your product and includes all mechanisms, hinges, hardware. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Deep Living. Natural variations in the colours of the wood, changes in colour under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of the wood, knots or other natural characteristics of wood products are not covered by the warranty.
The Deep Living Warranty
Our warranty is valid for five (5) years from the date of purchase and covers all manufacturing defects. The warranty period enters into force from the date printed on your receipt or sales slip. You may be asked to present proof of purchase when requesting service.
The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Deep Living or its agent.
Natural variations in the colour of the wood, changes in colour under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty.
As to suede and leather, occasional natural marks, wrinkles, changes in brightness and tone, specks and slight imperfections folds due to extension after regular use, are not considered defects but are the distinctive traits of natural and authentic products.
In some cases (aged-looking leather, above all with light colours), these features are especially marked, as the kind of tanning for these leathers tends to point out the pureness of the product and not to cover it with painting or pressure print. Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects. For example: "staple" or "streaked" and "crumpled effect" for linen "spotted effect" or "curl" , the "light/dark effect" and the "imprint effect" for velvets and chenille. In fabrics, suedes or leather, each production lot can present slight variations in colour as compared to samples or products produced in the past.
The warranty excludes damage resulting from careless or incorrect furniture installation, potential damage from accidents such as that resulting from a fall, impact, natural disaster, fire and, in any case, all defects that cannot be attributed to defects in the manufacture of the product. Moreover, the warranty is not valid in the event that our products are disassembled, modified or repaired by anyone other than authorized Deep Living personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture. You will find useful recommendations in the instruction booklet regarding the use and care of your product.
If you have any doubts or require further information, consult the Deep Living reseller where your product was purchased. For any situation not expressly covered by this warranty. Legal provisions shall apply.
If you have a Warranty Claim please complete our online form which you can find on our website here and you will be contacted by a member of our Customer Service team within 48 Hours. To make a warranty claim, please complete the form below. Fields marked with an asterisk are mandatory. Please upload a photo to support your claim and a Deep Living representative will be in contact with you on the next working day.